Customer Portal

How your customers use the self-service portal to book, pay, and manage their pets.

Portal URL

Your customer portal is at: yourkennel.client.dogsvilla.com

Share this URL with your customers so they can self-service.

Customer Registration

Customers can register themselves through the portal with:

• Name, email, phone number
• Address with proof upload (KYC)
• Aadhaar or other ID document

They set a password and can then log in independently.

What Customers Can Do

Manage Pets

• Add dog profiles with breed, age, weight
• Upload vaccination records
• Track medical history
• Note aggression and behavioral information

Book Services

• Browse available services
• Create booking requests (pending staff approval)
• View booking status in real-time
• Cancel bookings

Make Payments

• Pay booking deposits
• Pay invoices
• Purchase loyalty packages
• Top up wallet balance

View History

• Past bookings and their status
• Payment history and receipts
• Wallet transaction history

Real-Time Updates

The customer portal uses real-time notifications. When staff update a booking status (e.g., confirm, check-in, complete), the customer sees it immediately without refreshing.

Branding

On the Pro plan, the customer portal shows your kennel's name, logo, and colors instead of DogsVilla branding.