1. Health & Vaccination Requirements

All pets must be in good general health before grooming.
Pet owners must inform Dogsvilla staff about medical conditions, allergies, injuries, surgeries, skin conditions, medications, behavioural issues, aggression history, seizure history, or tick/flea problems.
Dogs showing signs of contagious illness, severe skin infection, vomiting, diarrhoea, fever, weakness, or infectious conditions may be refused service.
Female dogs in heat may not be accepted for grooming for safety and hygiene reasons.
Vaccination is strongly recommended for all pets visiting the facility, including Rabies, DHPPi, Leptospirosis, and Kennel Cough.
Dogsvilla reserves the right to refuse grooming if a pet is considered medically unsafe for grooming.

2. Aggressive or Difficult Dogs

Owners must honestly disclose any history of biting, snapping, fear aggression, handling sensitivity, anxiety, or escape attempts.
Dogsvilla specialises in handling anxious and aggressive dogs; however, safety remains the top priority.
Additional handling charges may apply for aggressive dogs, heavily anxious dogs, oversized dogs, or dogs requiring extra staff handling.
Dogsvilla reserves the right to stop grooming at any stage if the pet becomes unsafe to handle.
Sedation is not provided by Dogsvilla unless prescribed and supervised by a licensed veterinarian.

3. Matted Coat Policy

Severely matted coats can cause pain, skin irritation, bruising, hidden wounds, fungal infections, and poor blood circulation.
In cases of severe matting, Dogsvilla may recommend shaving the coat short for the welfare of the pet.
The owner understands that removing heavily matted fur may reveal pre-existing skin conditions or irritation hidden under the coat.
Additional de-matting charges may apply depending on coat condition and time required.
Dogsvilla will not be held responsible for clipper irritation, redness, minor cuts, skin exposure, or coat unevenness resulting from de-matting procedures.

4. Flea, Tick & Parasite Policy

Pets with heavy flea or tick infestation may require mandatory anti-tick treatment before grooming.
Additional sanitation or treatment charges may apply.
Dogsvilla reserves the right to refuse service in severe infestation cases to protect other pets and facility hygiene.

5. Grooming Risks & Liability

Grooming involves the use of scissors, clippers, dryers, grooming tools, and nail cutters.
While every care is taken, grooming carries minor inherent risks, especially with elderly pets, anxious pets, aggressive pets, matted coats, or pets with medical conditions.
Minor incidents may occasionally occur, including nail quick bleeding, clipper irritation, skin redness, or stress-related reactions.
In case of a medical emergency, Dogsvilla may contact a veterinarian. Any veterinary expenses shall be borne by the pet owner.
Dogsvilla shall not be held liable for pre-existing medical conditions, allergic reactions, stress-triggered illness, age-related complications, undisclosed behavioural issues, or natural health complications during or after grooming.

6. Time, Delays & Pick-Up Policy

Grooming duration varies depending on breed, size, coat condition, temperament, and service selected.
Estimated completion times are approximate and may vary.
Owners are requested to collect pets on time after grooming completion notification.
Additional daycare or holding charges may apply for delayed pickup.

7. Payment & Cancellation Policy

Full payment must be completed before pet release unless otherwise approved by management.
Advance booking payment may be required for certain services or large breeds.
Advance payments may be non-refundable in case of no-show appointments, last-minute cancellations, or repeated rescheduling.
Promotional packages, loyalty offers, and discounts are non-transferable unless specified otherwise.

8. Photography & Media Consent

Dogsvilla may take photographs or videos of pets during grooming for social media, marketing, educational content, or customer updates.
Owners who do not wish their pet to appear in media must inform the staff in writing before service.

9. Safety & Facility Rules

Only staff members are allowed inside grooming work areas unless permitted by management.
Owners are requested not to disturb groomers during handling procedures for safety reasons.
Dogs must be brought on leash or in a secure carrier.
Dogsvilla maintains CCTV-monitored premises for operational transparency and safety.

10. Right to Refuse Service

Dogsvilla reserves the right to refuse or discontinue grooming services for aggressive behaviour, unsafe handling situations, medical risk, contagious illness, repeated policy violations, abusive owner behaviour, or non-payment issues.

11. Owner Declaration

By using Dogsvilla grooming services, the owner confirms that all information provided is true and complete, the pet is fit for grooming, they understand the risks involved in grooming, they authorise Dogsvilla staff to handle the pet professionally and safely, and they agree to all terms and conditions mentioned above.

Dogsvilla Pet Services
RCM 1/3 Scheme 140, Pipliyahana Road, Near Narayani Hospital, Indore, Madhya Pradesh - 452016
Phone: +91 881 981 7773
Website: www.dogsvilla.com

Dog Grooming Terms & Conditions